We offer an easy return process so don’t worry, if you don’t enjoy the Mike’s TV Box, you can send us an email or message and return it for a refund. We will send you the instructions on how to send it back.
*100% Money Back Guarantee applies only upon return of an undamaged Mike’s TV Box device within 14 days of shipping and must include all components. Please also include a copy of the receipt. Consumer responsible for return shipping.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must also include all components the product was shipped with.
To complete your return, we require a receipt or proof of purchase such as an order ID.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Mike’s TV Box offers standard 3-5 day free shipping to customers within the United States. Please allow up to 24 hours for your order to ship. Once your order has been shipped you should receive your order within 2-5 business days. Orders will be shipped using USPS padded flat rate envelopes. Free shipping is only offered on Mike’s TV Box units. Free shipping is not valid when using a coupon code.
We offer a standard 1 year warranty, or you can can upgrade to a two year warranty. You can find information on our warranty here